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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you have EVSE distributors in the US?

Not for now but we're very welcome this business solution if you're interested in.

What stadnards are your EV Chargers?

All of our EV Chargers are qualified with Level 2 US and Mode 3 EU Standard.

Which Certificate do you have for your charger equipment?

We have ETL/FCC for the North America Market and TUC CE/CB/UKCA for EU Market for all our EVSE.

Are you support customized charge station design?

Yes, we have powerful design team can support customized solution.

Which types of EVs can your Charger works?

Our EV Can support universal all types of EV that suitable with Mode 3 Type 2 and SAE J1772 standard.

What's the warranty for your charger wallbox?

We offer 3 years limited warranty for the EVC's enclosure and 10,000 use time for the plug.

What's the lead time for your EVC?

Right now the production time is around 50 days under the premise of having a strategic stock

How do you provide warranty service

Engineer team will first evaluate the issue, if it's repairable, we will send the parts. If not, we will send the brand new charger to you.

How long it will take for the software development?

Normally it's around 2 months.

Do you provide Cellphone App for wallbox and pole?

We can provide residential App, for commercial projects, the App will be provided by software service platforms.